FAQs

Order Shipping:

We ship to all regions of Italy, the Republic of San Marino, and Vatican City.

Once your order is placed, it usually takes 1–2 business days to process and 6–12 business days for delivery. If these timeframes are exceeded, please contact our customer service team.

For more information, reach out to Customer Support at +393534778109

Trouble Completing Your Order:

If you’re having trouble completing your order, try the following steps:

  1. Switch to a different browser (e.g., Google Chrome, Microsoft Edge, Firefox, Safari).
  2. Clear your device’s browsing data.
  3. If the issue persists, contact Customer Support via WhatsApp at +393534778109.

Payment Methods:

We accept the most popular payment methods, including credit/debit cards (Visa, MasterCard, American Express) and PayPal.

Returns:

We offer a 14-day return period from the date you receive your product.

To be eligible for a return, the item must be in the same condition as you received it—unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us via WhatsApp or email.

Items sent back to us without a prior return request will not be accepted.

Visit our Terms and Conditions page for more details.

Submitting a Complaint:

At WAAO Pet, customer satisfaction is our top priority. To submit a report or file a complaint, you can contact our Customer Support team via WhatsApp at +393534778109.